Nortex Online Shop – Privacy Policy

Effective Date: 08 April 2026

1. Introduction

Welcome to the Nortex website, operated by Northern Textile Mills (Botswana) Proprietary Limited (“we”, “our”, or “us”), registered in Francistown, Botswana.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.nortex.africa (the “Service”).

By using our Service, you agree to the practices described below. We comply with the Data Protection Act 18 of 2024

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2. Contact Information

Data Controller & Compliance Officer
Northern Textile Mills (Botswana) Proprietary Limited
📍 Francistown, Botswana
📧 info@nortex.co.bw

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3. What Data We Collect

We collect personal and business information you provide directly or automatically through the site, which may include:

• Name and surname

• Email address

• Phone number

• Business name, registration or company information

• Address (country, city, postal code)

• Any documents or company profiles submitted via forms

• Technical and usage data (IP address, browser type, pages visited, time spent)

• Cookie data and preferences

We do not directly collect or store payment-card details through this site.

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4. How We Use Your Data

We use personal information to:

• Provide and maintain our services and respond to your enquiries

• Improve website functionality, security and performance

• Send updates, newsletters, or marketing information (opt-out anytime)

• Analyse usage through analytics tools

• Manage client relationships and project documentation

• Comply with legal and regulatory requirements

We process data only where there is a lawful basis (performance of a contract, legal obligation, legitimate interest, or consent).

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5. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and analyse traffic.
By continuing to use our site, you consent to the placement of these cookies.
You can disable cookies in your browser settings, but some functions may not work properly.

Types of cookies:

• Necessary cookies – essential for site operation

• Preference cookies – remember your settings

• Analytics cookies – measure usage and performance

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6. Third-Party Service Providers

We use trusted third parties to operate our Service, including:

• Google Analytics (for website analytics)

• Website hosting in South Africa

Each provider acts as a data processor and is bound by data-processing agreements that ensure your information is handled securely and only for specified purposes.

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7. International Data Transfers

Your data may be transferred to and stored on secure servers in South Africa and other countries where our service providers operate.
Where data is transferred outside Botswana, we ensure appropriate safeguards such as standard contractual clauses or equivalent protections, as required by the Botswana DPA.

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8. Retention of Data

We retain your personal information only as long as necessary for the purposes set out in this policy or as required by law.
Usage and analytics data may be kept for shorter periods unless longer retention is needed for security or compliance reasons.

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9. Your Rights

Under the Botswana DPA, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Information & Data Protection Commissioner (IDPC) in Botswana

To exercise these rights, email info@nortex.co.bw